1. Who We Are
This website is operated by Nanis Catering.
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us at:
- Email: [email protected]
- Phone: 020 7637 1394
- Address: 134 Great Portland Street, W1W 6PX London
This Privacy Policy explains what personal data we collect, why we use it, who we may share it with, and what rights you may have.
2. What Personal Data We Collect
We may collect personal data when you use our website, place an order, make a booking, request catering services, contact us, or interact with our services.
This may include:
- Name
- Company name, where applicable
- Email address
- Phone number
- Delivery or billing address
- Order details
- Booking details
- Catering enquiry details
- Contact form messages
- Payment confirmation details
- Website usage information
- Device, browser, and cookie preference information
We do not collect or store full payment card details on our website. Payments are handled by our payment provider.
3. Why We Use Your Personal Data
We use your personal data for the following purposes:
To process and manage orders
We use your name, contact details, delivery details, and order information to prepare, manage, deliver, and support your order.
To manage bookings and catering enquiries
We use your contact details and enquiry information to respond to table bookings, catering requests, event enquiries, and customer service messages.
To contact you about your order or enquiry
We may contact you about order updates, delivery details, booking confirmations, catering arrangements, payment queries, or support requests.
To manage payment and business records
We may use order, invoice, payment confirmation, and contact information for accounting, tax, legal, and business administration purposes.
To improve our website and services
With your permission, we may use analytics tools to understand how visitors use our website, which pages are useful, and where customers may face problems.
To measure and improve our advertising
With your permission, we may use marketing and advertising tools to measure our ads, understand which campaigns lead to orders or enquiries, and show more relevant offers.
4. Cookies, Analytics and Advertising Tools
Our website uses essential cookies that are required for the website to work properly. With your permission, we may also use analytics and marketing tools.
For full details of the cookies and tools we use, how they work, and how to manage your preferences, please see our Cookie Policy.
5. Google Analytics 4
We may use Google Analytics 4 to understand general website activity, such as page views, menu views, checkout activity, and completed orders.
Google Analytics may receive information such as:
- Page viewed
- Order completed
- Order value
- Currency
- Transaction ID
- Menu or item details
- Device and browser information
- General website usage activity
We do not send raw email addresses, phone numbers, names, addresses, or payment details to Google Analytics. Google's Analytics policy says customers must not send data Google could recognise as personally identifiable information, including email addresses and personal mobile numbers.
More detail is available in our Cookie Policy.
6. Google Ads Enhanced Conversions
If you give marketing consent, we may use Google Ads Enhanced Conversions to improve advertising measurement.
This may use customer information such as email address, phone number, name, or postcode in a protected matching process. This helps Google Ads better understand whether an advert led to an order, booking, or enquiry.
Google describes Enhanced Conversions as a feature that sends hashed first-party conversion data, such as email addresses, using SHA-256 to improve conversion measurement and bidding.
We do not send this information to Google Analytics as normal analytics data. See our Cookie Policy for more information.
7. Meta Pixel and Meta Advanced Matching
If you give marketing consent, we may use Meta Pixel and Meta Advanced Matching to measure Facebook and Instagram advertising.
This may help us understand whether an advert led to an order, booking, or enquiry. Meta Advanced Matching may use hashed customer information, such as email address or phone number, with website events to help improve ad campaign measurement and optimisation.
We do not sell your personal data.
8. Who We Share Personal Data With
We may share personal data with trusted service providers where needed to operate our business and provide our services.
This may include:
- Website hosting providers
- Online ordering system providers
- Payment providers
- Delivery service providers
- Booking system providers
- Email or SMS providers
- Analytics providers, where consent is given
- Advertising platforms, where consent is given
- IT support providers
- Accounting, legal, or compliance advisers
We only share data where needed for the relevant service, business purpose, legal requirement, or consented analytics/marketing purpose.
9. Payment Information
Online payments are processed by our payment provider.
We do not store full card numbers, CVV codes, or full payment card details on our website.
We may receive limited payment-related information, such as:
- Payment status
- Transaction reference
- Order amount
- Payment confirmation
This helps us process orders, manage invoices, and keep business records.
10. How Long We Keep Personal Data
We keep personal data only for as long as needed for the purpose it was collected.
For example:
- Order and transaction records may be kept for accounting, tax, legal, and business record purposes.
- Enquiry and booking data may be kept while we respond to your request and for a reasonable follow-up period.
- Cookie consent choices may be stored so we can remember your preferences.
- Marketing consent records may be kept to show your current or previous consent choices.
Retention periods may vary depending on legal, accounting, operational, or dispute requirements.
11. Your Choices and Rights
Depending on your location and applicable law, you may have rights over your personal data, including the right to:
- Ask what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data in certain cases
- Ask us to restrict how we use your data
- Object to certain uses of your data
- Withdraw consent where we rely on consent
- Request a copy of your data
To make a request, contact us at [email protected].
12. Marketing Choices
If you have agreed to marketing cookies or advertising tracking, you can change your cookie preferences at any time through .
If you receive direct marketing messages from us, you can unsubscribe using the unsubscribe link or by contacting us.
Rejecting marketing cookies does not stop you from using the website or placing an order.
13. Security
We take reasonable steps to protect personal data from unauthorised access, loss, misuse, or disclosure. However, no website or internet transmission is completely secure, so we cannot guarantee absolute security.
14. International Data Transfers
Some of our service providers, such as analytics, advertising, hosting, or technology providers, may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used where required by law.
15. Complaints
If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.
You may also have the right to complain to the UK Information Commissioner's Office. ICO website: ico.org.uk.
16. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.